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Your Statutory rights are not affected by any of the following store policies.

Ordering Online

Ordering Online with us is safe and secure!

We employ a method of interaction with our visitors that does not compromise debit or credit card information. This online system is 100% secure.

We encourage you to feel comfortable using your debit card or credit card to conduct commerce on our site. If you wish, you may also make arrangements to pay over the telephone. Please always phone us on 01603-431148 before placing any order to ensure that we can meet your requirements and start work on them as soon as possible. It is our policy not to supply any service or product for any adult, racist, blasphemous or otherwise offensive website.

Guarantee / Refund Policy

Ontime Websites will refund any payment for goods if the order is cancelled within 7 days of it being placed or within 7 days of the goods being received. To cancel e-mail us at Ontime Websites guarantees businesses satisfaction with their website or we will not accept any money from the business. We will build a draft home page for your website to your requirements and then we will allow you to make any changes you desire to the home page to ensure that you are content with the style of your website. We are so confident that you will be content with the result that even at that stage you may decline to order and you will not be charged a penny. This no charge guarantee applies to the time when you view the final home page. We will then build a draft version of the rest of your website and allow you to make changes to the draft. We will then build the final version. We will only ask for payment once we have showed you the final version and made any minor changes to it that you require.
Ontime Websites guarantees businesses satisfaction with their new E-Commerce shopping cart package or we will not charge the business for our design, development and installation services. We will pass on the charge to you for any payments we've made to 3rd Parties for any software or hosting facilities. This guarantee applies to the time when you accept your E-Commerce shopping cart. It does not apply once you already have your E-Commerce shopping cart online. If customers choose to pay by installments for our services they must fulfil their obligation to pay as the work will already have been carried out and monies paid to any 3rd Parties that we utilize in the delivery of our services.

Contact Details

110 Ontime Websites, South Hill Rd, Norwich, NR70LR.
Tel :- 01603-431148
email :- Prices

Goods are charged at the price shown on the product pages on the date the customer places the order. Due to the diverse nature of each website, marketing campaign, etc, it is essential to phone to discuss your requirements before placing an order. Prices are correct at the time of publication. Errors and omissions are excepted. Orders will be processed at our published prices.


We are always fair and if we should receive a complaint about any part of our service, by phone, e-mail or letter,then it will be dealt with promptly (we will reply within 5 working days).It will then be dealt with confidentially, and effectively.

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